Secrets For Making Your House Cleaning Services Business A Success
Before you leap into the cleaning business, it is important to look at it with a clear vision.
The cleaning industry has two primary market groups: consumer and commercial. It is for you to decide on a niche and concentrate on building a business that will serve your chosen market, but it is entirely realistic to expect to be able to serve multiple markets successfully.
But for any type of service business, you need a determination to make the business work, a willingness to please the customer and the dedication to provide a thorough cleaning job.
Here are some secrets for making your house cleaning services business a success:-
1. Never stop learning. In the cleaning industry business, there is always something to learn. Technology on equipments you use advances, safety issues on the chemicals you clean with, and the organizational and managerial skills can be enhanced. Keep updated from industry publications, go to meetings and conventions and participate in trade organisations.
2. Cleaning/Job ownership. Regardless of what you are cleaning, do the job thoroughly like you are cleaning your own home or office.
3. Develop systems. Create systems for every function: cleaning, laundry, supervision, reporting, customer service, accounting and management. Systems provide a structure that allows you to work consistently and efficiently, whether you, as a boss is present at the workplace or not.
4. Avoid carelessness. Do not be careless such that accidents happen. Cost to repair or replace something is your own out of pocket money, time lost and damaged customer relations.
5. Facing competition. When you’re starting out, you may be tempted to undercut the competition’s prices. A better strategy is to simply outperform them by providing quality work.
6. Employees welfare. Look for ways to make them want to do their best. Train them well and treat them with respect. Provide bonuses and incentives and other perks for top performers.
7. Find a niche. Do not try to be all things to all people; pick the market you can best serve, and focus on that. Excel in what you are doing and build consistency in the services you provide. When you try to serve too many markets, you would not be successful in any of them.
8. Learn computer skills. You need to be as skilled with your computer as you are with a mop. You do not have time to do estimates, billing, payroll, inventory control and other record-keeping by hand.
9. Invest in customer service. The quality of your cleaning is important, but it is not everything. Do not assume that just because the work looks satisfactory to you, it is also to your customers, or that there’s nothing else they want or need. Invest in customer service and be sure to follow up with them consistently to find out how things are going.
10. Do not take every job. If a job is not profitable, or if the work is undesirable for any reason, turn it down. It is better to focus your time and energy on profitable cleaning job you enjoy.